Question 1

How does billing work?

Accepted Answer

We invoice once a month on net terms. Each participant is billed in the month they start, at the per-participant rate in your agreement. Anyone who never starts is not billed.

Question 2

What do participants need?

Accepted Answer

A computer with a current web browser and a reliable internet connection. We set up everything else, including their cloud environment and sign-in.

Question 3

How are hours tracked?

Accepted Answer

The platform records the time participants spend on their steps and in their lab environment each day. Each day is checked and locked the next morning, and the days roll up into bi-weekly timesheets your team can download.

Question 4

Can participants start on different dates?

Accepted Answer

Yes. You choose a start date for each participant when you submit them, and their environment is ready the day before.

Question 5

Can we pay participants' wages through our own payroll?

Accepted Answer

Yes. That is what the bi-weekly timesheets are for: each approved timesheet comes as a PDF and a payroll-ready CSV your payroll provider can work from.

Question 6

What accommodations do you support?

Accepted Answer

The program is fully remote and runs in the browser. Participants choose when they work during each week, with no set log-in times. Each step shows a suggested time rather than a deadline, help is one click away inside every step, and the platform can be used with a keyboard alone. Start dates can move before a participant first signs in.

Question 7

Do you place participants in jobs?

Accepted Answer

We are the work experience placement. Job placement after the program stays with your team.

Question 8

How long does onboarding take?

Accepted Answer

The environment is ready the day before the start date.